Frequently Asked Questions

GENERAL RESERVATION POLICIES

    • A 50% deposit of the total trip cost is required to confirm your reservation.

    • The remaining balance is due 90 days prior to your departure date.

    • If your booking is made within 90 days of departure, full payment is required at the time of booking.

    • Reservations are not confirmed until the required deposit has been received.

    • Full payment must be received 90 days prior to the commencement of your trip.

    • If payment is not received by the due date, Pure Adventure Travel reserves the right to cancel your booking and offer your place to another guest.

    • As a courtesy, we will send payment reminders before your balance due date.

    • Unfortunately, no.

    • Due to the limited availability of many of our departures, accommodation providers and specialist operators, we cannot hold reservations without the required deposit.

    • Many of our departures operate with small groups.

    • If your booking consists of fewer than four guests, remaining places may be offered to other travellers to complete the departure.

    • Where a trip has a minimum group requirement, we will advise you at the time of booking.

  • Item descriptionNo.

    • All outstanding balances must be paid before the commencement of your adventure.

    • Guests with overdue balances may not participate until payment has been received in full.

    • Yes.

    • All guests must complete and sign any required documentation before participating.

    • Depending on your destination and activities, this may include:

      • Assumption of Risk and Release of Liability forms

      • Medical questionnaires

      • Operator waivers

      • Credit card authorisation forms for incidental or additional charges

      • Emergency contact information

    • Every Pure Adventure Travel experience has recommended fitness and experience requirements.

    • Some trips are suitable for most active travellers, while others—such as backcountry skiing, mountaineering or heli-skiing—require advanced technical ability and a high level of physical fitness.

    • We ask all guests to honestly disclose their experience and fitness during the booking process.

    • Our goal is to match you with the most appropriate adventure for your ability so you can enjoy the experience safely and confidently.

    • Safety is our highest priority.

    • If guides or local operators determine that your ability, fitness, health or behaviour presents a risk to yourself or others, you may be excluded from part or all of the activity.

    • Any costs arising from this decision are the responsibility of the guest.

    • No.

    • Guests remain responsible for their personal belongings throughout their journey.

    • Any costs associated with recovering or returning lost property are the responsibility of the guest.

    • If you display symptoms of illness that could place others at risk, local operators may refuse your participation until you are medically fit.

    • This decision is made in the interests of guest and staff safety.

    • Tipping customs vary significantly around the world.

    • In destinations such as the United States and Canada, gratuities form an important part of many service professionals’ income.

    • Where customary, we recommend budgeting approximately 15–20% for guides, instructors and hospitality staff unless otherwise advised.

    • Prior to departure, Pure Adventure Travel will provide destination-specific guidance on local tipping etiquette so you know what to expect.

MISC

CANCELLATION, REFUND + CREDIT

    • Many of our adventures require us to commit to accommodation, specialist guides, transport, permits and local operators many months in advance.

    • These commitments are often non-refundable.

    • For this reason, our cancellation policy is designed to protect both our guests and our suppliers.

    • Unless otherwise required by law or stated in your booking confirmation, deposits and payments are generally non-refundable.

    • Where possible, Pure Adventure Travel may offer a future travel credit in accordance with the policy below.

  • More than 120 days before departure

    • 100% of your deposit may be credited towards a future Pure Adventure Travel departure.

    90–119 days before departure

    • 50% of your deposit may be credited towards a future Pure Adventure Travel departure.

    Within 90 days of departure

    • No refund or travel credit is available.

    • Yes.

    • Occasionally circumstances beyond our control require itinerary changes, postponements or cancellations.

    • These may include:

      • Severe weather

      • Natural disasters

      • Political instability

      • Safety concerns

      • Supplier operational issues

      • Government restrictions

    • Where possible, suitable alternatives or future travel credits may be offered.

  • Yes.

    We reserve the right to refuse or terminate participation where a guest:

    • places themselves or others at risk

    • fails to follow guide or operator instructions

    • behaves in a disruptive or abusive manner

    • is under the influence of alcohol or drugs

    • is medically unfit to participate

    • displays symptoms of illness that may endanger others

    • fails to meet the required ability or fitness standards.

    No refund or credit will apply in these circumstances.

HELI SKIING + SPECIALIST ADVENTURE

    • A Heli-skiing is entirely weather dependent.

    • Flight operations may be suspended due to:

      • poor visibility

      • avalanche hazard

      • high winds

      • mechanical requirements

      • safety considerations

    • Any credit for unused flight time is determined by the individual heli-ski operator’s Terms & Conditions.

    • Pure Adventure Travel will always advocate on behalf of our guests, but credits and refunds remain at the discretion of the operating partner.

    • No, unless specifically stated by the heli-ski operator, neither the number of ski runs nor ski days is guaranteed.

    • Daily operations depend on weather, snow conditions, terrain, group ability, helicopter logistics and operational safety.

    • Policies differ between operators.

    • Any credits or refunds relating to unused helicopter flight time will be governed by the operating partner’s booking conditions.

    • Once your trip has commenced, no refunds or credits are generally available for missed activities due to:

      • injury

      • illness

      • fatigue

      • personal choice

      • fear

      • work commitments

      • inadequate fitness or ability.

    • If your package includes a pre-purchased helicopter allocation, any additional flying beyond your package entitlement may be charged by the operating partner.

    • Additional charges may be processed using the credit card authorisation completed prior to your trip

    • Yes.

    • Helicopter operators must comply with strict aircraft weight and balance regulations.

    • For safety reasons, groups may occasionally be divided during operations.

Questions?

Our team has personally travelled, skied and worked closely with many of the operators and destinations we are putting together for your trip. If you would like advice about fitness requirements, trip suitability, equipment, logistics or selecting the right adventure, we’d be delighted to assist. No silly questions - ever. If it’s on your mind we want to know.