At Pure Adventure Travel we value your privacy and are committed to protecting your personal information. We handle your information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
Personal Information We Collect
We collect personal information that you provide when you:
Make an enquiry or booking
Request a quote
Subscribe to our newsletter
Contact us by phone, email, or through our website
Complete forms or surveys
Depending on the services you request, this information may include your name, contact details, emergency contact information, travel preferences, passport details, medical or dietary information (where relevant to your trip), and payment details.
We also collect certain website usage information, such as page visits, session duration, browser type, and interactions with our website, to help us improve your online experience and the performance of our website.
How We Use Your Information
We collect and use your personal information to:
Arrange and manage your adventure travel bookings
Communicate with you before, during, and after your trip
Provide customer support and respond to enquiries
Coordinate services with tour operators, accommodation providers, transport companies, and other travel partners
Improve our products, services, and website
Meet our legal and regulatory obligations
Sharing Your Information
Your personal information is only accessible to authorised staff and trusted service providers who require it to deliver our services.
Where necessary, we may share your information with third-party suppliers involved in your travel arrangements, including accommodation providers, transport operators, activity providers, insurers, and other travel partners.
We do not sell or rent your personal information to third parties. We will only disclose your information where required by law or with your consent.
Protecting Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. Our security measures include secure systems, restricted staff access, and appropriate data management practices.
While no online transmission can be guaranteed to be completely secure, we continually review our security practices to help safeguard your information.
Keeping Your Information Accurate
We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. If your details change or you believe any information we hold is incorrect, please contact us so we can update our records.
Marketing Communications
From time to time, we may send you emails featuring travel inspiration, adventure experiences, special offers, new tours, and company updates.
You can unsubscribe from these communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. We don’t do SPAM - unless we are joining the locals in a musubi in Hawai’i!
Contact Us
If you have any questions about this Privacy Policy or how we manage your personal information, get in touch. We will address your privacy concerns promptly and transparently.